In the approx 20 years that I have been supporting this Skips Hotdogs, I have only called 3 times to complain about old food.On 2/11/13 I purchased a #1 combo on the way home and asked for a fresh hotdog.
Turns out when I got home, I found the hotdog to be an ugly brownish color and it tasted old. It probably sat in the water all day because they didn't rotate their dogs. They cook them in a deep pot. After 2 bites my stomach started hurting.
I stopped eating and I called Skips to complain. The guy who answered the phone starts to yell saying, “ I know you, you do this all the time. There is nothing wrong with the hotdog. I told him that is a lie, i have the evidence in front of me and after the 2nd *** it made my stomach hurt.
He told me to come up the next day and he would replace it but he still kept saying my story wasn't true. I returned the next day (today, 2/12/13) during lunch and got to the counter and told the guy I was there for my free combo. To my surprise immediately he started screaming and saying yeah, the guy last nite told me about you. I am going to replace it this time but I know you.
You come up here all the time saying this. There is nothing wrong with my food, it is not old. You are insulting me and disrespecting me etc. I told him no, you are insulting me.
I also said forget it, I am going to go home and get the hotdog out of the trash and bring it up here so you can see that I took no more than 2 bites. He said, no don’t do that I won't look at it. I said, you need too because you say I'm disrespecting you. I have been your patron for years.
I don't need a free hotdog. Now that I think about it the incidents were always in the evening when business was slow so my not rotating the hotdog theory makes sense. This is ridiculous. He started getting louder and people started looking.
He made me feel like I was a crook trying to get away with a free hotdog combo. I felt so bad when I left there. The guy gave me the food, said he fixed it himself. I opened it before leaving the store and it was pinkish red as a hotdog should be.
When I got home and took my blood pressure it 166/111. After realizing how upset I was, I called back to speak with the owner. This same guy answered the phone and told me he is the partner owner. I asked for the other owner who is always so gracious and he claims the other partner rarely comes in anymore.
He basically told me to eat somewhere else.
I want an apology from this guy. I work 5 days a week on a full-time job and supported him for years. How dare he imply that I am trying to get a FREE hotdog.
This man doesn't even know how many people I have referred to Skips. This is no longer about a hotdog It is about the principle. Maybe others don’t feel the need to go back and complain about bad food but I do. I get tired of throwing money away!
I am humiliated and wouldn’t go there again and would encourage others not to either.If you do eat there please check your food before leaving the store.